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Privacy Policy

This policy covers the processing of all personal information by Belovedlust.com.

This policy, together with our Terms and any other documents referred to, outline the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully.

Information we may collect about you

We may collect and process the following information about you:

Information you provide us. You may provide us information by completing forms on our site or by corresponding with us via email or otherwise. This includes information you provide when you register to use our site, search for a product, place an order, enter a competition or promotion. The information you provide us may include your name, address, e-mail address and phone number.

The following information may be collected, but will be anonymised and will not contain any information from which you can be identified:

  • Technical information, including the Internet protocol (IP) address of your computer, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
  • Information about your visit, including the full Uniform Resource Locators (URL) through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of your visit to certain pages, as well as page interaction information (such as scroll, click, and mouse-over events)
  • Information that we collect about you may be shared with third-parties for the purpose of providing you with the Belovedlust.com website, email services, delivery services and returns services. Third-parties include but are not limited to the Royal Mail and other couriers and services used in fulfillment.

Cookies

We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the content of our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website for the purposes of performance management.

No personally identifiable information is stored in these cookies.

Emails

We will email in relation to the processing of your order. We will never pass on your email address or personal information to a third-party for marketing purposes other than our own. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

You can unsubscribe any time

When you join the Belovedlust.com email newsletter, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of every message that we send. Or you can send a message via our Contact Us and we will unsubscribe you.

How we use your personal information

Personal information you provide is used by us only for the following purposes:

  • To improve your shopping experience at Belovedlust.com
  • To process your order
  • With your permission, to notify you of products or special offers that may be of interest to you

Links to other websites

Our site may contain links to other websites that are not owned or operated by us. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies. Please refer to the privacy policy of the third-party website for guidance on the operation, function and management of that website. You should also independently assess the authenticity of any website which appears or claims that it is one of our sites (including those linked to through an email).

Where we store your information

All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology and the payment process is handled via PayPal – we do not store or handle your purchase card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy and how they affect you.